Connected communication and tickets

Functionalities

| Communications and Tickets

Centralized communication, - secure and certified - between consulting firms, companies and employees from a single environment.

Centralizes all the communications and the incident management from a single environment.

With Bilky you can contact, send notices y manage tickets in the form of secure, certified and verifiable, always maintaining a complete history of the information shared.

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Centralized ticket and query management

Manages all queries and incidents in an orderly manner through a system of tickets with chat-like messaging, The system facilitates the daily communication between consultants, company and employees. All the information remains registered, allowing for a complete monitoring of each incident from a single environment.

What it allows:

Ticket creation per consultant, company or employee
Ticket status (open / closed) for better control
Internal messaging clear and structured
Attached documentation in every conversation
Ticket forwarding between users or responsible parties

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Centralized alerts and messages

Inform and keep customers and employees up to date with the latest information through centralized communications, either massive or segmented, from a single professional and certified channel. A clear and orderly way to communicate notices, regulatory changes, reminders or any other relevant information.

What it allows:

Sending communications to specific target groups or audiences
Customizable groups and categories
Shipment scheduling
Internal and email notifications
Access from any device (app, mobile, tablet or computer)

Guarantees secure, certified and verifiable communication between consultancies, companies and employees, with a complete record of all messages and notifications.

Centralizes ticket and query management in a single environment, avoiding scattered e-mails and improving incident tracking.

Reduces repetitive tasks and response times thanks to centralized communication that streamlines the daily work of consulting firms and companies.

Access the complete history of communications and tickets, with traceability, access control and legal support at all times.

Centralizes in a single space the communication between consulting firms, companies and employees, avoiding duplication, misunderstandings and loss of information, and improving daily coordination between all parties.

Invoicing program for consulting firms and companies. Create, send and automate invoices, quotes and delivery notes with Verifactu in one place.

Bank reconciliation and bank connection for consultancies and companies. Centralizes bank movements and reconciles collections and payments automatically and securely.

Integration with accounting software for consulting firms. Synchronize invoices, journal entries and accounting data with your accounting or consulting software.

Invoice OCR and automatic document scanning. Digitize invoices and extract accounting data with AI, without limits or the need for templates.

Automated accounting for consulting firms and companies. Generate accounting entries automatically, reduce errors and gain control over accounting.

Digital time and attendance and vacation management for companies. Easily record working hours, manage absences and comply with labor regulations.

Online document management for consulting firms and companies. Store, classify and share unlimited documentation with access control and full traceability.

ERP for consultancies and ERP for companies. Centralizes employees, processes and documentation in a single collaborative ERP and automates internal management.

CRM for consultancies and CRM for companies. Manage customers, data and business processes from a CRM integrated with the platform.

Bilky a platform that integrates with your accounting software.

One of the pillars of Bilky is its ability to integrate with the accounting software you already use in your office.

We have strengthened our integration ecosystem to facilitate the automatic transfer of information, reduce manual tasks and avoid forced migrations.

Currently, Bilky has 47 integrations with accounting software, consolidating itself as an open, flexible platform, ready to work with any consultancy.

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