{"id":2379,"date":"2022-06-22T11:16:35","date_gmt":"2022-06-22T09:16:35","guid":{"rendered":"https:\/\/bilky.es\/centro_de_ayuda\/usuario-contrasena-incorrectos\/"},"modified":"2026-06-19T12:41:54","modified_gmt":"2026-06-19T10:41:54","slug":"incorrect-user-password","status":"publish","type":"centro_de_ayuda","link":"https:\/\/bilky.es\/en\/centro-de-ayuda\/usuario-contrasena-incorrectos\/","title":{"rendered":"Incorrect username or password in Bilky: how to fix it?"},"content":{"rendered":"

Introduction<\/h2>\n

If you see the message \u00abinvalid username or password\u00bb when trying to access Bilky, don't worry. This error is usually related to incorrect login details, password problems, or errors when entering the email associated with your account. Below are the checks you can perform to quickly regain access.<\/p>\n

Bilky is a secure portal, and if you're trying to access it with incorrect information, you won't be able to. You need to perform some checks. We'll show you how:<\/p>\n

How to fix the \u00abincorrect username or password\u00bb error in Bilky?<\/h2>\n

Bilky is a secure portal, and if you are trying to log in with incorrect information, you will not be able to access it. Before contacting support, we recommend performing the following checks.<\/p>\n

Check the user you are using<\/h2>\n

Verify that the user entered is your NIF<\/strong>.<\/p>\n

Some browsers automatically save login data and may fill this field with your email address instead of your national identification number. If this happens, delete the email and correctly enter your national identification number.<\/p>\n

\u00a0<\/p>\n

\"I<\/figure>\n

Check that you don't have caps lock on<\/h2>\n

Make sure your Caps Lock key is not on.<\/p>\n

On many occasions the password is correct, but it's entered with uppercase letters unintentionally, causing an access error.<\/p>\n

Check this point and try again.<\/p>\n

\u00a0<\/p>\n

\"I<\/figure>\n

Recover your password<\/h2>\n

If you have checked the previous steps and still cannot access, we recommend changing your password.<\/p>\n

To do this, you can click on \u00abI have forgotten my password\u00bb<\/strong> from the login screen and follow the instructions.<\/p>\n

You can also check the article:<\/p>\n

I don't remember my password, how can I recover it?<\/strong><\/p>\n

\u00a0<\/p>\n

\"I<\/figure>\n\n\n
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\n\t\t\t\t\tFrequently Asked Questions<\/span> about access errors in Bilky.<\/span>\t\t\t\t<\/h2>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhat is the username to access Bilky?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t
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As a general rule, the access user is the NIF associated with the account.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tCan I access using my email?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t
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No. If the portal is configured for NIF access, you will need to enter that identifier instead of your email address.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhat do I do if I've forgotten my password?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t
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You can use the \u00abForgot my password\u00bb option available on the login screen.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhy do I keep seeing the invalid username or password message?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t
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Check that the NIF is correct, that Caps Lock is not on, and that the password entered is the correct one.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tHow can I contact support if I can't access it?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t
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If after performing all checks you are still unable to access, you can contact the Bilky support team.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"

Learn how to fix the incorrect username or password error on Bilky and regain access to your account quickly.<\/p>","protected":false},"featured_media":2788,"template":"","category_centro_de_ayuda":[289],"tag_centro_de_ayuda":[],"class_list":["post-2379","centro_de_ayuda","type-centro_de_ayuda","status-publish","has-post-thumbnail","hentry","category_centro_de_ayuda-dudas-frecuentes"],"acf":[],"yoast_head":"\nBilky | Usuario o contrase\u00f1a incorrectos<\/title>\n<meta name=\"description\" content=\"Descubre qu\u00e9 hacer si Bilky muestra el mensaje "usuario o contrase\u00f1a incorrectos" y recupera el acceso a tu cuenta paso a paso.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bilky.es\/en\/help-center\/incorrect-user-password\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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