{"id":2378,"date":"2022-06-22T10:10:36","date_gmt":"2022-06-22T08:10:36","guid":{"rendered":"https:\/\/bilky.es\/centro_de_ayuda\/olvide-mi-contrasena\/"},"modified":"2026-06-19T13:00:04","modified_gmt":"2026-06-19T11:00:04","slug":"forgot-my-password","status":"publish","type":"centro_de_ayuda","link":"https:\/\/bilky.es\/en\/centro-de-ayuda\/olvide-mi-contrasena\/","title":{"rendered":"I forgot my password, how can I recover it?"},"content":{"rendered":"

Introduction<\/h2>\n

If you've forgotten your Bilky access password, don't worry. You can easily reset it from the login screen by following a few simple steps. Here's how to recover your password and regain secure access to the platform.<\/p>\n

How to recover your password on Bilky?<\/h2>\n

If you don't remember your password, you can use the recovery option available on the login screen.<\/p>\n

Request a new password<\/h2>\n

Click the option \u00abI have forgotten my password\u00bb<\/strong> and enter the email address associated with your user.<\/p>\n

\u00a0<\/p>\n

\"I<\/figure>\n

Enter your NIF<\/h2>\n

Introduce yourself NIF<\/strong> and click the button \u00abSend\u00bb<\/strong>. We will send an email to the address you registered with Bilky.<\/p>\n

\u00a0<\/p>\n

\"I<\/figure>\n

Access the link received by email<\/h2>\n

Once you have received the email, click on the following link \u00abChange password\u00bb<\/strong> to create a new password for your portal.<\/p>\n

\u00a0<\/p>\n

\"I<\/figure>\n

Create a new secure password<\/h2>\n

You will need to re-enter your NIF<\/strong> and the new password you wish to use.<\/p>\n

Remember that to ensure the security of your account, your password must:<\/p>\n

    \n
  • Have at least 8 characters.<\/li>\n
  • Contain uppercase and lowercase letters.<\/li>\n
  • To be alphanumeric.<\/li>\n<\/ul>\n

    Once the fields are completed, enter the password twice and click \u00abUpdate\u00bb<\/strong>.<\/p>\n

    \u00a0<\/h3>\n
    \"I<\/figure>\n

    Confirm password change<\/h2>\n

    If the process has been completed successfully, a window will appear \u00abSuccess\u00bb<\/strong> informing you that the password has been updated successfully.<\/p>\n

    If this window does not appear, the process may not have completed. In that case, verify that you are not using Internet Explorer<\/strong> and repeat the previous steps again.<\/p>\n

    \u00a0<\/p>\n

    \"I<\/figure>\n\n\n
    \n\t
    \n\t\t\n\t\t
    \n\t\t\t\t\t\t\t

    \n\t\t\t\t\tFrequently Asked Questions<\/span> About password recovery.<\/span>\t\t\t\t<\/h2>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n
    \n\t
    \n\t\t
    \n\t\t\t\t\t\t\t
    \n\t\t\t\t\t

    \n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhat do I do if I've forgotten my Bilky password?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t\t

    You can recover it using the \u00abForgot password\u00bb option on the login screen.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

    \n\t\t\t\t\t

    \n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhere will I receive the email to recover my password?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t\t

    The email will be sent to the email address associated with your Bilky user.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

    \n\t\t\t\t\t

    \n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhat should I do if I don't receive the recovery email?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t\t

    Check your spam or junk folder. If you still don't receive it, contact the support team.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

    \n\t\t\t\t\t

    \n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhat should my new password be?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t\t

    It must contain at least 8 characters, include uppercase and lowercase letters, and combine numbers and letters to improve security.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

    \n\t\t\t\t\t

    \n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhat happens if the success window doesn't appear?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t\t

    The change may not have completed successfully. Review the process and avoid using Internet Explorer.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"

    Discover how to reset your password on Bilky and regain access to your account in a few simple steps.<\/p>","protected":false},"featured_media":2783,"template":"","category_centro_de_ayuda":[289],"tag_centro_de_ayuda":[],"class_list":["post-2378","centro_de_ayuda","type-centro_de_ayuda","status-publish","has-post-thumbnail","hentry","category_centro_de_ayuda-dudas-frecuentes"],"acf":[],"yoast_head":"\nBilky | He olvidado mi contrase\u00f1a, \u00bfc\u00f3mo puedo recuperarla?<\/title>\n<meta name=\"description\" content=\"Aprende c\u00f3mo recuperar tu contrase\u00f1a de Bilky paso a paso y vuelve a acceder a tu cuenta de forma r\u00e1pida y segura.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bilky.es\/en\/help-center\/forgot-my-password\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Bilky | Recupera tu contrase\u00f1a\" \/>\n<meta property=\"og:description\" content=\"Sigue estos pasos para recuperar tu contrase\u00f1a de Bilky y volver a acceder a la plataforma r\u00e1pidamente.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bilky.es\/en\/help-center\/forgot-my-password\/\" \/>\n<meta property=\"og:site_name\" content=\"Bilky\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-19T11:00:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/bilky.es\/wp-content\/uploads\/2022\/06\/1010783022_article9-section1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1240\" \/>\n\t<meta property=\"og:image:height\" content=\"620\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/bilky.es\\\/centro-de-ayuda\\\/olvide-mi-contrasena\\\/\",\"url\":\"https:\\\/\\\/bilky.es\\\/centro-de-ayuda\\\/olvide-mi-contrasena\\\/\",\"name\":\"Bilky | He olvidado mi contrase\u00f1a, \u00bfc\u00f3mo puedo recuperarla?\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/bilky.es\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/bilky.es\\\/centro-de-ayuda\\\/olvide-mi-contrasena\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/bilky.es\\\/centro-de-ayuda\\\/olvide-mi-contrasena\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/bilky.es\\\/wp-content\\\/uploads\\\/2022\\\/06\\\/1010783022_article9-section1.png\",\"datePublished\":\"2022-06-22T08:10:36+00:00\",\"dateModified\":\"2026-06-19T11:00:04+00:00\",\"description\":\"Aprende c\u00f3mo recuperar tu contrase\u00f1a de Bilky paso a paso y vuelve a acceder a tu cuenta de forma r\u00e1pida y segura.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/bilky.es\\\/centro-de-ayuda\\\/olvide-mi-contrasena\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/bilky.es\\\/centro-de-ayuda\\\/olvide-mi-contrasena\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/bilky.es\\\/centro-de-ayuda\\\/olvide-mi-contrasena\\\/#primaryimage\",\"url\":\"https:\\\/\\\/bilky.es\\\/wp-content\\\/uploads\\\/2022\\\/06\\\/1010783022_article9-section1.png\",\"contentUrl\":\"https:\\\/\\\/bilky.es\\\/wp-content\\\/uploads\\\/2022\\\/06\\\/1010783022_article9-section1.png\",\"width\":1240,\"height\":620,\"caption\":\"No recuerdo mi contrase\u00f1a, \u00bfc\u00f3mo puedo recuperarla?\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/bilky.es\\\/centro-de-ayuda\\\/olvide-mi-contrasena\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\\\/\\\/bilky.es\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Centro de ayuda\",\"item\":\"https:\\\/\\\/bilky.es\\\/centro-de-ayuda\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"He olvidado mi contrase\u00f1a, \u00bfc\u00f3mo puedo recuperarla?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/bilky.es\\\/#website\",\"url\":\"https:\\\/\\\/bilky.es\\\/\",\"name\":\"Bilky\",\"description\":\"Toda tu gesti\u00f3n, un solo portal\",\"publisher\":{\"@id\":\"https:\\\/\\\/bilky.es\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/bilky.es\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/bilky.es\\\/#organization\",\"name\":\"Bilky\",\"url\":\"https:\\\/\\\/bilky.es\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/bilky.es\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/bilky.es\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/logo-bilky.svg\",\"contentUrl\":\"https:\\\/\\\/bilky.es\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/logo-bilky.svg\",\"width\":81,\"height\":32,\"caption\":\"Bilky\"},\"image\":{\"@id\":\"https:\\\/\\\/bilky.es\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Bilky | I've forgotten my password, how can I recover it?","description":"Learn how to recover your Bilky password step-by-step and regain access to your account quickly and securely.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/bilky.es\/en\/help-center\/forgot-my-password\/","og_locale":"en_US","og_type":"article","og_title":"Bilky | Recupera tu contrase\u00f1a","og_description":"Sigue estos pasos para recuperar tu contrase\u00f1a de Bilky y volver a acceder a la plataforma r\u00e1pidamente.","og_url":"https:\/\/bilky.es\/en\/help-center\/forgot-my-password\/","og_site_name":"Bilky","article_modified_time":"2026-06-19T11:00:04+00:00","og_image":[{"width":1240,"height":620,"url":"https:\/\/bilky.es\/wp-content\/uploads\/2022\/06\/1010783022_article9-section1.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/bilky.es\/centro-de-ayuda\/olvide-mi-contrasena\/","url":"https:\/\/bilky.es\/centro-de-ayuda\/olvide-mi-contrasena\/","name":"Bilky | I've forgotten my password, how can I recover it?","isPartOf":{"@id":"https:\/\/bilky.es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/bilky.es\/centro-de-ayuda\/olvide-mi-contrasena\/#primaryimage"},"image":{"@id":"https:\/\/bilky.es\/centro-de-ayuda\/olvide-mi-contrasena\/#primaryimage"},"thumbnailUrl":"https:\/\/bilky.es\/wp-content\/uploads\/2022\/06\/1010783022_article9-section1.png","datePublished":"2022-06-22T08:10:36+00:00","dateModified":"2026-06-19T11:00:04+00:00","description":"Learn how to recover your Bilky password step-by-step and regain access to your account quickly and securely.","breadcrumb":{"@id":"https:\/\/bilky.es\/centro-de-ayuda\/olvide-mi-contrasena\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/bilky.es\/centro-de-ayuda\/olvide-mi-contrasena\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/bilky.es\/centro-de-ayuda\/olvide-mi-contrasena\/#primaryimage","url":"https:\/\/bilky.es\/wp-content\/uploads\/2022\/06\/1010783022_article9-section1.png","contentUrl":"https:\/\/bilky.es\/wp-content\/uploads\/2022\/06\/1010783022_article9-section1.png","width":1240,"height":620,"caption":"No recuerdo mi contrase\u00f1a, \u00bfc\u00f3mo puedo recuperarla?"},{"@type":"BreadcrumbList","@id":"https:\/\/bilky.es\/centro-de-ayuda\/olvide-mi-contrasena\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/bilky.es\/"},{"@type":"ListItem","position":2,"name":"Centro de ayuda","item":"https:\/\/bilky.es\/centro-de-ayuda\/"},{"@type":"ListItem","position":3,"name":"He olvidado mi contrase\u00f1a, \u00bfc\u00f3mo puedo recuperarla?"}]},{"@type":"WebSite","@id":"https:\/\/bilky.es\/#website","url":"https:\/\/bilky.es\/","name":"Bilky","description":"All your management, a single portal","publisher":{"@id":"https:\/\/bilky.es\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/bilky.es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/bilky.es\/#organization","name":"Bilky","url":"https:\/\/bilky.es\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/bilky.es\/#\/schema\/logo\/image\/","url":"https:\/\/bilky.es\/wp-content\/uploads\/2025\/12\/logo-bilky.svg","contentUrl":"https:\/\/bilky.es\/wp-content\/uploads\/2025\/12\/logo-bilky.svg","width":81,"height":32,"caption":"Bilky"},"image":{"@id":"https:\/\/bilky.es\/#\/schema\/logo\/image\/"}}]}},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/bilky.es\/en\/wp-json\/wp\/v2\/centro_de_ayuda\/2378","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bilky.es\/en\/wp-json\/wp\/v2\/centro_de_ayuda"}],"about":[{"href":"https:\/\/bilky.es\/en\/wp-json\/wp\/v2\/types\/centro_de_ayuda"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bilky.es\/en\/wp-json\/wp\/v2\/media\/2783"}],"wp:attachment":[{"href":"https:\/\/bilky.es\/en\/wp-json\/wp\/v2\/media?parent=2378"}],"wp:term":[{"taxonomy":"category_centro_de_ayuda","embeddable":true,"href":"https:\/\/bilky.es\/en\/wp-json\/wp\/v2\/category_centro_de_ayuda?post=2378"},{"taxonomy":"tag_centro_de_ayuda","embeddable":true,"href":"https:\/\/bilky.es\/en\/wp-json\/wp\/v2\/tag_centro_de_ayuda?post=2378"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}