{"id":2378,"date":"2022-06-22T10:10:36","date_gmt":"2022-06-22T08:10:36","guid":{"rendered":"https:\/\/bilky.es\/centro_de_ayuda\/olvide-mi-contrasena\/"},"modified":"2026-02-11T13:52:15","modified_gmt":"2026-02-11T12:52:15","slug":"forgot-my-password","status":"publish","type":"centro_de_ayuda","link":"https:\/\/bilky.es\/en\/centro-de-ayuda\/olvide-mi-contrasena\/","title":{"rendered":"I don't remember my password, how can I recover it?"},"content":{"rendered":"

If you don't remember your password you can always create a new one in a secure way. We show you how to do it:<\/p>\n

Step 1<\/h2>\n

In the access screen of your portal you will find the option \u2018I have forgotten my password\u2019.\u2019<\/strong>. Click there and follow the steps.<\/p>\n

\"I<\/figure>\n

Step 2<\/h2>\n

Enter your NIF and click on the button of \u2018Send\u2019<\/strong>. We will send you an email to the email account you registered with Bilky.<\/p>\n

\"I<\/figure>\n

Step 3<\/h2>\n

Once you have received the email, click on the following link \u2018Change Password\u2019<\/strong> and you will be able to create a new password for your Portal.<\/p>\n

\"I<\/figure>\n

Step 4<\/h2>\n

Again, you will have to enter your ID number and the new password you wish to create. Remember that for it to be secure it must be alphanumeric, at least 8 digits long, and contain upper and lower case letters. You must repeat the password twice and click on \u2018Upgrade\u2019<\/strong>.<\/p>\n

\"I<\/figure>\n

Step 5<\/h2>\n

A \u2018Success\u2019 window will immediately open informing you that you have successfully changed your password. <\/p>\n

If this window does not appear, you have not changed your password correctly. In that case, we recommend that you verify that you are not using Internet Exporer, and follow the steps again from the beginning.<\/p>\n

\"I<\/figure>","protected":false},"excerpt":{"rendered":"

Si no recuerdas tu contrase\u00f1a siempre puedes crear una nueva de una manera segura. Te mostramos c\u00f3mo hacerlo: Paso 1 En la pantalla de acceso a tu portal encontrar\u00e1s la opci\u00f3n ‘He olvidado mi contrase\u00f1a’. Haz clic ah\u00ed y sigue los pasos. Paso 2 Introduce tu NIF y haz clic en el bot\u00f3n de ‘Enviar’. […]<\/p>\n","protected":false},"featured_media":2783,"template":"","category_centro_de_ayuda":[238],"tag_centro_de_ayuda":[],"class_list":["post-2378","centro_de_ayuda","type-centro_de_ayuda","status-publish","has-post-thumbnail","hentry","category_centro_de_ayuda-general"],"acf":[],"yoast_head":"\nBilky | No recuerdo mi contrase\u00f1a, \u00bfc\u00f3mo puedo recuperarla?<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bilky.es\/en\/help-center\/forgot-my-password\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Bilky | No recuerdo mi contrase\u00f1a, \u00bfc\u00f3mo puedo recuperarla?\" \/>\n<meta property=\"og:description\" content=\"Si no recuerdas tu contrase\u00f1a siempre puedes crear una nueva de una manera segura. Te mostramos c\u00f3mo hacerlo: Paso 1 En la pantalla de acceso a tu portal encontrar\u00e1s la opci\u00f3n ‘He olvidado mi contrase\u00f1a’. Haz clic ah\u00ed y sigue los pasos. Paso 2 Introduce tu NIF y haz clic en el bot\u00f3n de ‘Enviar’. […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bilky.es\/en\/help-center\/forgot-my-password\/\" \/>\n<meta property=\"og:site_name\" content=\"Bilky\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-11T12:52:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/bilky.es\/wp-content\/uploads\/2022\/06\/1010783022_article9-section1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1240\" \/>\n\t<meta property=\"og:image:height\" content=\"620\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/bilky.es\\\/centro-de-ayuda\\\/olvide-mi-contrasena\\\/\",\"url\":\"https:\\\/\\\/bilky.es\\\/centro-de-ayuda\\\/olvide-mi-contrasena\\\/\",\"name\":\"Bilky | No recuerdo mi contrase\u00f1a, \u00bfc\u00f3mo puedo recuperarla?\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/bilky.es\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/bilky.es\\\/centro-de-ayuda\\\/olvide-mi-contrasena\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/bilky.es\\\/centro-de-ayuda\\\/olvide-mi-contrasena\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/bilky.es\\\/wp-content\\\/uploads\\\/2022\\\/06\\\/1010783022_article9-section1.png\",\"datePublished\":\"2022-06-22T08:10:36+00:00\",\"dateModified\":\"2026-02-11T12:52:15+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/bilky.es\\\/centro-de-ayuda\\\/olvide-mi-contrasena\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/bilky.es\\\/centro-de-ayuda\\\/olvide-mi-contrasena\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/bilky.es\\\/centro-de-ayuda\\\/olvide-mi-contrasena\\\/#primaryimage\",\"url\":\"https:\\\/\\\/bilky.es\\\/wp-content\\\/uploads\\\/2022\\\/06\\\/1010783022_article9-section1.png\",\"contentUrl\":\"https:\\\/\\\/bilky.es\\\/wp-content\\\/uploads\\\/2022\\\/06\\\/1010783022_article9-section1.png\",\"width\":1240,\"height\":620,\"caption\":\"No recuerdo mi contrase\u00f1a, \u00bfc\u00f3mo puedo recuperarla?\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/bilky.es\\\/centro-de-ayuda\\\/olvide-mi-contrasena\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\\\/\\\/bilky.es\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Centro de ayuda\",\"item\":\"https:\\\/\\\/bilky.es\\\/centro-de-ayuda\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"No recuerdo mi contrase\u00f1a, \u00bfc\u00f3mo puedo recuperarla?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/bilky.es\\\/#website\",\"url\":\"https:\\\/\\\/bilky.es\\\/\",\"name\":\"Bilky\",\"description\":\"Toda tu gesti\u00f3n, un solo portal\",\"publisher\":{\"@id\":\"https:\\\/\\\/bilky.es\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/bilky.es\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/bilky.es\\\/#organization\",\"name\":\"Bilky\",\"url\":\"https:\\\/\\\/bilky.es\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/bilky.es\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/bilky.es\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/logo-bilky.svg\",\"contentUrl\":\"https:\\\/\\\/bilky.es\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/logo-bilky.svg\",\"width\":81,\"height\":32,\"caption\":\"Bilky\"},\"image\":{\"@id\":\"https:\\\/\\\/bilky.es\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Bilky | I forgot my password, how can I recover it?","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/bilky.es\/en\/help-center\/forgot-my-password\/","og_locale":"en_US","og_type":"article","og_title":"Bilky | No recuerdo mi contrase\u00f1a, \u00bfc\u00f3mo puedo recuperarla?","og_description":"Si no recuerdas tu contrase\u00f1a siempre puedes crear una nueva de una manera segura. Te mostramos c\u00f3mo hacerlo: Paso 1 En la pantalla de acceso a tu portal encontrar\u00e1s la opci\u00f3n ‘He olvidado mi contrase\u00f1a’. Haz clic ah\u00ed y sigue los pasos. Paso 2 Introduce tu NIF y haz clic en el bot\u00f3n de ‘Enviar’. […]","og_url":"https:\/\/bilky.es\/en\/help-center\/forgot-my-password\/","og_site_name":"Bilky","article_modified_time":"2026-02-11T12:52:15+00:00","og_image":[{"width":1240,"height":620,"url":"https:\/\/bilky.es\/wp-content\/uploads\/2022\/06\/1010783022_article9-section1.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/bilky.es\/centro-de-ayuda\/olvide-mi-contrasena\/","url":"https:\/\/bilky.es\/centro-de-ayuda\/olvide-mi-contrasena\/","name":"Bilky | I forgot my password, how can I recover it?","isPartOf":{"@id":"https:\/\/bilky.es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/bilky.es\/centro-de-ayuda\/olvide-mi-contrasena\/#primaryimage"},"image":{"@id":"https:\/\/bilky.es\/centro-de-ayuda\/olvide-mi-contrasena\/#primaryimage"},"thumbnailUrl":"https:\/\/bilky.es\/wp-content\/uploads\/2022\/06\/1010783022_article9-section1.png","datePublished":"2022-06-22T08:10:36+00:00","dateModified":"2026-02-11T12:52:15+00:00","breadcrumb":{"@id":"https:\/\/bilky.es\/centro-de-ayuda\/olvide-mi-contrasena\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/bilky.es\/centro-de-ayuda\/olvide-mi-contrasena\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/bilky.es\/centro-de-ayuda\/olvide-mi-contrasena\/#primaryimage","url":"https:\/\/bilky.es\/wp-content\/uploads\/2022\/06\/1010783022_article9-section1.png","contentUrl":"https:\/\/bilky.es\/wp-content\/uploads\/2022\/06\/1010783022_article9-section1.png","width":1240,"height":620,"caption":"No recuerdo mi contrase\u00f1a, \u00bfc\u00f3mo puedo recuperarla?"},{"@type":"BreadcrumbList","@id":"https:\/\/bilky.es\/centro-de-ayuda\/olvide-mi-contrasena\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/bilky.es\/"},{"@type":"ListItem","position":2,"name":"Centro de ayuda","item":"https:\/\/bilky.es\/centro-de-ayuda\/"},{"@type":"ListItem","position":3,"name":"No recuerdo mi contrase\u00f1a, \u00bfc\u00f3mo puedo recuperarla?"}]},{"@type":"WebSite","@id":"https:\/\/bilky.es\/#website","url":"https:\/\/bilky.es\/","name":"Bilky","description":"All your management, a single portal","publisher":{"@id":"https:\/\/bilky.es\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/bilky.es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/bilky.es\/#organization","name":"Bilky","url":"https:\/\/bilky.es\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/bilky.es\/#\/schema\/logo\/image\/","url":"https:\/\/bilky.es\/wp-content\/uploads\/2025\/12\/logo-bilky.svg","contentUrl":"https:\/\/bilky.es\/wp-content\/uploads\/2025\/12\/logo-bilky.svg","width":81,"height":32,"caption":"Bilky"},"image":{"@id":"https:\/\/bilky.es\/#\/schema\/logo\/image\/"}}]}},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/bilky.es\/en\/wp-json\/wp\/v2\/centro_de_ayuda\/2378","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bilky.es\/en\/wp-json\/wp\/v2\/centro_de_ayuda"}],"about":[{"href":"https:\/\/bilky.es\/en\/wp-json\/wp\/v2\/types\/centro_de_ayuda"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bilky.es\/en\/wp-json\/wp\/v2\/media\/2783"}],"wp:attachment":[{"href":"https:\/\/bilky.es\/en\/wp-json\/wp\/v2\/media?parent=2378"}],"wp:term":[{"taxonomy":"category_centro_de_ayuda","embeddable":true,"href":"https:\/\/bilky.es\/en\/wp-json\/wp\/v2\/category_centro_de_ayuda?post=2378"},{"taxonomy":"tag_centro_de_ayuda","embeddable":true,"href":"https:\/\/bilky.es\/en\/wp-json\/wp\/v2\/tag_centro_de_ayuda?post=2378"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}